customer info

Welcome to One Small Room

One Small Room specialises in upcycling furniture that has already lived a life, hence when buying a piece from OSR it is likely a one off, hard to find piece which may have some wear and tear to show its life lived well.  You are buying history and age so please accept that you buy our pieces ‘as seen’ with quirk, warps, wobbles (although we tend to ensure there aren’t any wobbles where possible).  We will point out any repairs or faults and our pricing reflects the condition, rarity and loveliness of our pieces.  Please check all pieces carefully and be sure you’re happy with the perfect imperfections that bring character to the piece, as we do not offer refunds.

Furniture Care
We suggest oiling your piece with Dane Oil or similar and not spraying it with products that build up a nasty layer. Most upcycled pieces will have a veneer surface, we recommend using coasters for drinks, wiping up spills swiftly, not placing hot items directly on the surface and not allowing children to bang cutlery on the surface, to avoid denting or chipping your piece.  Please ask if you’d like to know how to care for your specific piece.

Refund / Exchange
One Small Room does not offer refunds, so please be sure of your purchases and lay-bys before making payment.  If the item is a new product and you feel it has a fault, or your upcycled piece just isn’t right once you have taken it home (even though you measured and remeasured!), let us know within three days of the purchase date (call 08 7120 2368) and at the discretion of OSR staff we’ll sort a replacement or offer a credit note or exchange. We’re a small business, and can’t fund indecisiveness.  If you change your mind about a piece, why not gift it to a friend to love.

(Please note, exchanges or credit notes are at the discretion of OSR staff and will not be offered on custom orders, if you simply change your mind,  or if you don’t notify OSR staff within three days of the purchase date by calling 08 7120 2368).

Gift Vouchers
One Small Room gift vouchers are the perfect way to give a gift when you’re just not sure what to buy, or need to organise a group gift.  Please call or email and we’ll arrange the voucher and even post it out for you, or you’re welcome to collect it in-store (no postage charge within Australia). 

We can suggest couriers and removalist professionals to deliver your pieces to your home locally or interstate, or you can arrange your own collection from OSR.  Please ask for approximate pricing or to arrange a quote.  OSR cannot be held responsible for items once they leave our showroom floor for delivery – we recommend taking out insurance.

Design Consultancy
Operating out of the OSR creative studio, One Small Room Design offers interior, building and design consultation, along with styling, art direction and event coordination.   OSR Design offers a combined skill set that can also facilitate graphic design and photography to complete your project from branding to a complete fit out.  

To make an appointment please email or call between Tuesday and Friday 10am – 4pm.

One Small Room offers an upholstery service.  If you have the perfect chair to recover, or completely reupholster, we can suggest fabrics and arrange a quote for you. At times we have original pieces at The OSR Industry Hall waiting for new upholstery.  If you like one of these pieces you’re welcome to choose a specific fabric to work with your current decor and we’ll arrange the upholstery for you.  You can view fabric selections at One Small Room.  To view the furniture at The OSR Industry Hall please call to make an appointment.

Latest News 
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